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{{section>app_superadmin_grievances#Grievances&nouser&nodate&noeditbtn}}
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==== Entries listed ====
 As a Helpdesk and Level 2 Officer, the listed entries will depend on the project your account is set to. You can create grievances and be automatically tagged as the Helpdesk Officer of that grievance.

Additionally, you can only edit grievance entries that are escalated to you as the GRM / Helpdesk Officer, and tagged under your project. If you are tagged as the Level 2 Officer of a grievance, you cannot edit that grievance. 
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{{section>app_superadmin_grievances#List_Entry&nouser&nodate&noeditbtn}}

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[[app_hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]]\\
[[app_hdl2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]]\\
[[app_hdl2_notify_pap|Notify PAP]]