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====== Grievances ======
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When you click on the sidebar menu item "Grievances", two submenu items will appear:
  * Pending Grievances - Shows only grievance entries that have the "Pending" status.
  * All Grievances - Shows all grievance entries.
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==== Entries listed ====
As a Level 2 Officer, the listed entries will depend on the project your account is set to. Additionally, you can only view grievance entries that are escalated to you as the Level 2 Officer, and tagged under your project. You cannot edit or update the grievance.
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Grievances filed by PAPs (Project-Affected Persons) and created by GRM officers are listed in this page. This allows you to do specific functions for managing grievances:

  - [[navigating_the_portal#logs|View change logs]]
  - [[level2_creating_updating_a_grievance|View Grievance]]
  - [[navigating_the_portal#export_list_to_excel|Export the list to a Microsoft Excel spreadsheet]]
  - [[navigating_the_portal#pagination_controls|Browse through the list pages or display a specific amount of entries per page]]
  - [[navigating_the_portal#search|Search grievances]]
  - [[navigating_the_portal#filter|Filter]] the grievance list by:
    * Control # - The control number assigned to the grievance
    * Ticket ID - The grievance's ticket ID
    * PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
    * Type - The type of grievance
    * Status - The grievance entry's current status
    * Helpdesk Officer - The user with the role of "Helpdesk Officer" assigned to the grievance entry
    * Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
  - [[navigating_the_portal#sorting|Sort]] the grievance list by:
    * Control # - The control number assigned to the grievance
    * Ticket ID - The grievance's ticket ID
    * PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
    * Type - The type of grievance
    * Status - The grievance entry's current status
    * Helpdesk Officer - The user with the role of "Helpdesk Officer" assigned to the grievance entry
    * HAge - The no. of working days that the grievance has/had the status of "Pending" while assigned to the Helpdesk Officer.
    * L2Age - The no. of working days that the grievance has/had the status of "Pending" while assigned to the Level 2 Officer.
    * Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
    8-9. [[level2_creating_updating_a_grievance|View a grievance]]
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[[level2_creating_updating_a_grievance|Viewing a Grievance]]\\
[[level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]]\\
[[level2_notify_pap|Notify PAP]]