Using the Journal, Internal Message Thread, and External Message Thread

The GRM app offers three modes to allow correspondence between officers and PAPs (Project-affected persons): the Journal, Internal Message Thread, and External Message Thread.

The Journal allows you or any officer to add additional information or notes regarding the grievance, separate from the grievance description. It is useful for keeping a log of the progress made when seeking a solution to the grievance. Anyone with roles that allow access to the grievance will be able to both post and see Journal entries.

The Internal Message Thread functions similarly, but is geared more for dialogue between officers. As with the Journal, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the IMT.

The External Message Thread, though similar to the previous modes, serves as a module to communicate with and inform PAPs on the progress of the grievance. As with the previous modes, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the EMT, but additionally, posted entries in the EMT can also be seen by the PAP. They only need to submit their ticket ID to the Grievance Followup page in the website. The website will then show posts to the PAP. They can also create posts of their own as responses or followups to the grievance.

You can always go back to the Grievances page by clicking on the left-pointed arrow/chevron icon at the top left of the screen.

Messages appear at the beginning of the page (right after the tabs) in “cards”. Before each message text, it will display the user/officer who posted the message, a date & time below it, and a “Delete” button at the far right of the card, which deletes the post from the grievance.

Below all the messages (if any), a text field allows you to add a new message to the thread of messages in the Journal / IMT / EMT.

The Attachments widget allows you to attach one or more files of any type onto your message. Once a file is attached and the message is submitted, the files will be downloadable for users and/or co-officers.

Click on the “Choose file…” button, browse your phone for the file to attach, and it will start uploading.

You can add files by clicking on the “Add More” button, which adds a new upload field where you can browse your next file to upload.

You can also remove any of the uploaded files before you submit the message by clicking on the “Clear” button.

Once you've composed your message and added any attachments as necessary, click on the “Submit” button at the bottom. Your message will then be posted and the page will refresh. Your new message will be visible to the relevant audience.