Getting Started

The app is installed using the APK file on Android mobile devices. The ability to navigate through the GRM App is limited by the role / access level of the logged-in user. As of March 4, 2021, all user credentials can only be created by the Superadmin account via GRM Portal Website's Users page.

Once login credentials have been secured, simple enter the provided e-mail and password on the relevant fields, then click on “Sign In”.

Entering the correct credentials will take you to the Grievances page, depending on your user role.

• Helpdesk Role - Grievances
• Helpdesk and Level 2 Officer Role - Grievances
• Level 2 Officer Role - Grievances
• Level3 Officer Role - Grievances
• Project Admin Role - Grievances
• Superadmin Role - Grievances

If the user you're logging in with is “Inactive”, you will be blocked from logging in.

Likewise, if the user you're logging in with is set to “Blocked” and the end date has not passed yet, you will be blocked from logging in.