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app_superadmin_creating_updating_a_grievance [2021/06/10 05:57]
grm created 		app_superadmin_creating_updating_a_grievance [2021/06/12 10:00] (current)
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 [[start|Back to Table of Contents]] [[start|Back to Table of Contents]]
-==== Creating a Grievance ====+==== Creating / Updating a Grievance ====
 {{::appgrievancesadd.png?300 |}} {{::appgrievancesadd.png?300 |}}
  
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 ==== Grievance Type and Category ==== ==== Grievance Type and Category ====
-{{::grievanceadd_dtypenew01.png?nolink|}} 
 The Grievance Type, Category and Subcategories section lets the officer/admin choose the appropriate subcategory/ies, then automatically define the category and type. These selections are mandatory. The Grievance Type, Category and Subcategories section lets the officer/admin choose the appropriate subcategory/ies, then automatically define the category and type. These selections are mandatory.
  
 Clicking on the "Set Category/Subcategory" button opens the Subcategories panel. Clicking on the "Set Category/Subcategory" button opens the Subcategories panel.
-{{:grievanceadd_dtypenew02.png?nolink|}} 
  
 You can choose one or more subcategories under the same category, but not across multiple categories. All options listed here as categories are defined in the [[settings#grievance_categories|Settings: Grievance Categories]], [[settings#grievance_types|Settings: Grievance Types]] and [[settings#grievance_subcategories|Settings: Grievance Subcategories]] pages.  You can choose one or more subcategories under the same category, but not across multiple categories. All options listed here as categories are defined in the [[settings#grievance_categories|Settings: Grievance Categories]], [[settings#grievance_types|Settings: Grievance Types]] and [[settings#grievance_subcategories|Settings: Grievance Subcategories]] pages. 
 Click "Done" to proceed. Click "Done" to proceed.
  
-{{:grievanceadd_dtypenew03.png?nolink|}} 
 The chosen subcategory dictates the parent category and type, which are automatically set once you close the panel. The chosen subcategory dictates the parent category and type, which are automatically set once you close the panel.
 +
 +For the complete list of categories and their meaning, please see [[complete_list_of_types_categories_and_subcategories|the complete list of types, categories and subcategories here.]]
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 ==== PAP Details ==== ==== PAP Details ====
-{{ ::grievanceadd_dpap.png?nolink&600|}}+{{ ::appgrievancesaddpap.png?nolink&300|}}
  
 === Name === === Name ===
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 === Date of Birth === === Date of Birth ===
-Type the birth date of the PAP in this field. You can choose to manually type in the date using the YYYY-MM-DD format, or choose the date from the calendar that pops up when you click on the field.+Type the birth date of the PAP in this field. Choose the date from the calendar that pops up when you click on the field.
  
 === Gender === === Gender ===
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 === DAP / IAP === === DAP / IAP ===
 Choose if the PAP is a directly affected person (DAP) or indirectly affected person (DAP) in this field. This field is mandatory. Choose if the PAP is a directly affected person (DAP) or indirectly affected person (DAP) in this field. This field is mandatory.
- 
-=== Vulnerabilities === 
-Choose if the PAP has any vulnerabilities in this field. You can only choose one. The options available are: 
-  * Persons with Disabilities 
-  * Indigenous People 
-  * Pregnant Women 
-  * Senior Citizen 
-  * Minor 
  
 === Address === === Address ===
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 === Other Contact Details === === Other Contact Details ===
 If the PAP has any other contact details (e.g. landline number, etc.), you can type it here. If the PAP has any other contact details (e.g. landline number, etc.), you can type it here.
-\\ 
-\\ 
- 
-==== Project Details and Status ==== 
-{{ ::grievanceadd_dproj.png?nolink|}} 
- 
-=== Project === 
-Set the point project in this field. You can narrow down the list of options by using the gray search field between the dropdown field and the options list. Options listed here as projects are defined in the [[settings#projects|Settings: Projects]] page. This field is mandatory. 
- 
-=== Segment === 
-If "N2SC" is selected in the Project field, this additional field will appear. You need to select the project segment of N2SC that is involved in this project. 
- 
-=== Contract Package === 
-Set the contract package in this field.  You can narrow down the list of options by using the gray search field between the dropdown field and the options list. Options listed here as contract packages are limited only to the project the current user is assigned to. The full list is defined in the [[settings#contract_packages|Settings: Contract Packages]] page. 
- 
-=== Channel === 
-Set the grievance channel in this field.  You can narrow down the list of options by using the gray search field between the dropdown field and the options list. Options listed here as channels are defined in the [[settings#grievance_channels|Settings: Grievance Channels]] page. 
- 
-=== Status === 
-Set the grievance status in this field, choosing between "Pending" and "Closed". This field is mandatory. 
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 ==== Grievance ==== ==== Grievance ====
-{{ ::grievanceadd_dgriev.png?nolink&500|}}+{{ ::appgrievancesaddgrv.png?nolink&300|}}
  
 === Control # and Ticket ID === === Control # and Ticket ID ===
 When creating a grievance, the Control # and Ticket ID will automatically be generated by the system. These field also cannot be changed when editing a grievance. When creating a grievance, the Control # and Ticket ID will automatically be generated by the system. These field also cannot be changed when editing a grievance.
  
-=== Date Received === +=== Date / Time === 
-Set the date when this grievance was received. You can choose to manually type in the date using the YYYY-MM-DD format, or choose the date from the calendar that pops up when you click on the field. This field is mandatory. +Set the date when this grievance was received. This is automatically generated by the system.
- +
-=== Date / Time Encoded === +
-Set the date and time when this grievance was encoded. You can choose to manually type in the date using the YYYY-MM-DD hh:mm format, or choose the date and time from the calendar that pops up when you click on the field. This field is mandatory.+
  
 === Description === === Description ===
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 === Latitude / Longitude === === Latitude / Longitude ===
-A latitude and longitude of the location can be added to the grievance. It accepts a latitude / longitude combination separated with a comma and a space, e.g. "12.9495715,123.8779507". The first value is the latitude while the second value is the longitude.\\ +A latitude and longitude of the location can be added to the grievance. Clicking on the field will open a map. Pan the map and center the physical location at the red "pin" in the middle, then click on "Set Here". {{appgrievancesaddmap.jpg?nolink&200|}}
-[[how_to_get_the_latitude_longitude_of_a_location|How to Get the Latitude / Longitude of a Location?]]+
  
-When editing a grievance, and if you or a different user has added a latitude & longitude on the grievance, it will appear here with a preview of the actual location in a small Google Maps image. +When editing a grievance, and if you or a different user has added a latitude & longitude on the grievance, it will appear here with a preview of the actual location in a small map image.
-{{::grievanceadd_dmap.png?nolink|}}+
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-==== Summary and Action Taken ==== +==== Project Details and Status ==== 
-{{::grievanceadd_dsum.png?nolink&500|}}+{{::appgrievancesadddeetstat.jpg?nolink&300|}}
  
-=== Summary === +=== Project === 
-Type a summary of this grievance in this field.+Set the point project in this field. Options listed here as projects are defined in the [[settings#projects|Settings: Projects]] page. This field is mandatory. 
 + 
 +=== Segment === 
 +If "N2SC" is selected in the Project field, this additional field will appear. You need to select the project segment of N2SC that is involved in this project. 
 + 
 +=== Contract Package === 
 +Set the contract package in this field. Options listed here as contract packages are limited only to the project the current user is assigned to. The full list is defined in the [[settings#contract_packages|Settings: Contract Packages]] page. 
 + 
 +=== Channel === 
 +Set the grievance channel in this field. Options listed here as channels are defined in the [[settings#grievance_channels|Settings: Grievance Channels]] page.
  
-=== Action Taken === +=== Status === 
-Type a conclusive action taken into this field.+Set the grievance status in this field, choosing between "Pending" and "Closed". This field is mandatory. 
 + 
 +=== Date Closed === 
 +Type the date of the closure of the grievance in this field. Choose the date from the calendar that pops up when you click on the field.
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 ==== Involved Officers ==== ==== Involved Officers ====
-{{:grievanceadd_dinv1.png?nolink|}}+{{ ::appgrievancesaddoff.jpg?nolink&400|}}
 In this section, you need to assign officers to handle the grievance, and if necessary, who to escalate it to. You need to assign at least a Helpdesk Officer in this section. In this section, you need to assign officers to handle the grievance, and if necessary, who to escalate it to. You need to assign at least a Helpdesk Officer in this section.
  
-{{ ::grievanceadd_dinv3.png?nolink|}}When editing/updating a grievance, you will see the date and time the officer was assigned to the grievance. +As a Superadmin. you can also reassign officers as you see fit.
-You can also reassign officers as you see fit. When you do so, the displayed "date/time assigned" will also update to reflect when that officer was reassigned to the grievance.+
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 ==== Involved Offices ==== ==== Involved Offices ====
-{{ :grievanceadd_dinv2.png?nolink|}}+{{::appgrievancesaddoff2.jpg?nolink&300|}}
 This last section in the Details page prompts you to choose the offices to be tagged in the grievance. This last section in the Details page prompts you to choose the offices to be tagged in the grievance.
  
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 === Office Lodged === === Office Lodged ===
 In this field, choose the local office to assign this grievance to. In this field, choose the local office to assign this grievance to.
-\\ 
-\\ 
- 
-==== Generate a Summary ==== 
-{{:grievance_bsummary.png?nolink|}} 
-\\ 
-When viewing or editing an existing grievance, a "Generate Summary" button will be present. Clicking this will allow you to download a general summary of the grievance in a Microsoft Word document format.{{:grievance_summary.jpg?400|}} 
 \\ \\
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 ==== Saving the Grievance ==== ==== Saving the Grievance ====
-{{:saveback.png?nolink|}} +{{::appgrievancesaddsave.jpg?nolink&300|}} 
-Once all the necessary and/or mandatory fields have been filled, you can save the form by scrolling back up on the page and clicking on the "Save" button. If the form is successfully sent to the system, it will show a popup stating the successful action.+Once all the necessary and/or mandatory fields have been filled, you can save the form by clicking on the "Save" button at the bottom. If the form is successfully sent to the system, it will show a popup stating the successful action.
  
 If, however, some mandatory fields have been left unset, tooltips will appear below each field in red, stating the issue. If, however, some mandatory fields have been left unset, tooltips will appear below each field in red, stating the issue.
-{{::grievanceadd_mandatory.png?nolink|}} 
  
-Alternatively, you can choose to discard the form by clicking on the **Back** button. This takes you back to the Grievances list page.+Alternatively, you can choose to discard the form by clicking on the **Back** button at the top left of the screen. This takes you back to the Grievances list page. 
 +{{::appback.jpg?nolink&300|}} 
 +\\ 
 +\\
app_superadmin_creating_updating_a_grievance.1623304631.txt.gz · Last modified: 2021/06/11 05:12 (external edit)


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