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app_superadmin_creating_updating_a_grievance [2021/06/10 06:30]
grm 		app_superadmin_creating_updating_a_grievance [2021/06/12 10:00] (current)
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 [[start|Back to Table of Contents]] [[start|Back to Table of Contents]]
-==== Creating a Grievance ====+==== Creating / Updating a Grievance ====
 {{::appgrievancesadd.png?300 |}} {{::appgrievancesadd.png?300 |}}
  
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 The chosen subcategory dictates the parent category and type, which are automatically set once you close the panel. The chosen subcategory dictates the parent category and type, which are automatically set once you close the panel.
 +
 +For the complete list of categories and their meaning, please see [[complete_list_of_types_categories_and_subcategories|the complete list of types, categories and subcategories here.]]
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 === Date of Birth === === Date of Birth ===
-Type the birth date of the PAP in this field. You can choose to manually type in the date using the YYYY-MM-DD format, or choose the date from the calendar that pops up when you click on the field.+Type the birth date of the PAP in this field. Choose the date from the calendar that pops up when you click on the field.
  
 === Gender === === Gender ===
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 === Status === === Status ===
 Set the grievance status in this field, choosing between "Pending" and "Closed". This field is mandatory. Set the grievance status in this field, choosing between "Pending" and "Closed". This field is mandatory.
 +
 +=== Date Closed ===
 +Type the date of the closure of the grievance in this field. Choose the date from the calendar that pops up when you click on the field.
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 In this section, you need to assign officers to handle the grievance, and if necessary, who to escalate it to. You need to assign at least a Helpdesk Officer in this section. In this section, you need to assign officers to handle the grievance, and if necessary, who to escalate it to. You need to assign at least a Helpdesk Officer in this section.
  
-When editing/updating a grievance, you will see the date and time the officer was assigned to the grievance. +As a Superadmin. you can also reassign officers as you see fit.
-You can also reassign officers as you see fit. When you do so, the displayed "date/time assigned" will also update to reflect when that officer was reassigned to the grievance.+
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 ==== Involved Offices ==== ==== Involved Offices ====
-{{::appgrievancesaddoff2.jpg?nolink&300 |}}+{{::appgrievancesaddoff2.jpg?nolink&300|}}
 This last section in the Details page prompts you to choose the offices to be tagged in the grievance. This last section in the Details page prompts you to choose the offices to be tagged in the grievance.
  
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 ==== Saving the Grievance ==== ==== Saving the Grievance ====
-{{::appgrievancesaddsave.jpg?nolink&300 |}}+{{::appgrievancesaddsave.jpg?nolink&300|}}
 Once all the necessary and/or mandatory fields have been filled, you can save the form by clicking on the "Save" button at the bottom. If the form is successfully sent to the system, it will show a popup stating the successful action. Once all the necessary and/or mandatory fields have been filled, you can save the form by clicking on the "Save" button at the bottom. If the form is successfully sent to the system, it will show a popup stating the successful action.
  
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 Alternatively, you can choose to discard the form by clicking on the **Back** button at the top left of the screen. This takes you back to the Grievances list page. Alternatively, you can choose to discard the form by clicking on the **Back** button at the top left of the screen. This takes you back to the Grievances list page.
 +{{::appback.jpg?nolink&300|}}
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app_superadmin_creating_updating_a_grievance.1623306619.txt.gz · Last modified: 2021/06/11 05:12 (external edit)


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