Differences

This shows you the differences between two versions of the page.

--- app_superadmin_creating_updating_a_grievance [2021/06/12 04:10]
grm
+++ app_superadmin_creating_updating_a_grievance [2021/06/12 10:00] (current)
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 [[start|Back to Table of Contents]]
-==== Creating a Grievance ====
+==== Creating / Updating a Grievance ====
 {{::appgrievancesadd.png?300 |}}
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 The chosen subcategory dictates the parent category and type, which are automatically set once you close the panel.
+For the complete list of categories and their meaning, please see [[complete_list_of_types_categories_and_subcategories|the complete list of types, categories and subcategories here.]]
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 Set the grievance status in this field, choosing between "Pending" and "Closed". This field is mandatory.
-=== Date of Birth ===
+=== Date Closed ===
 Type the date of the closure of the grievance in this field. Choose the date from the calendar that pops up when you click on the field.
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 In this section, you need to assign officers to handle the grievance, and if necessary, who to escalate it to. You need to assign at least a Helpdesk Officer in this section.
-When editing/updating a grievance, you will see the date and time the officer was assigned to the grievance.
+As a Superadmin. you can also reassign officers as you see fit.
-You can also reassign officers as you see fit. When you do so, the displayed "date/time assigned" will also update to reflect when that officer was reassigned to the grievance.
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 Alternatively, you can choose to discard the form by clicking on the **Back** button at the top left of the screen. This takes you back to the Grievances list page.
-==== Going Back ====
 {{::appback.jpg?nolink&300|}}
+\\
-You can always go back to the Grievances page by clicking on the left arrow/chevron icon at the top left.
+\\