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Grievances
Grievances filed by PAPs (Project-Affected Persons) and created by GRM officers are listed in this page. This allows you to do specific functions for managing grievances.
The top field is the search bar, which lets you search the whole list of grievances by LGU, the PAP's name, the control number, or the ticket ID.
Below the search bar is the list of grievances. Clicking on any entry will let you view or edit the grievance.
List Entry
A list entry displays the following:
- Status - The grievance's status, e.g. “Closed”.
- Control Number
- Date created
- LGU
- Pap's name
- Ticket ID
- Helpdesk Officer
Creating / Updating a Grievance
Using the Journal, Internal Message Thread, and External Message Thread
Notify PAP