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app_superadmin_using_the_journal_imt_emt [2021/06/12 03:55]
grm 		app_superadmin_using_the_journal_imt_emt [2021/06/12 10:00] (current)
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 The **External Message Thread**, though similar to the previous modes, serves as a module to communicate with and inform PAPs on the progress of the grievance. As with the previous modes, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the EMT, but additionally, **posted entries in the EMT can also be seen by the PAP**. They only need to submit their ticket ID to the Grievance Followup page in the website. The website will then show posts to the PAP. They can also create posts of their own as responses or followups to the grievance. The **External Message Thread**, though similar to the previous modes, serves as a module to communicate with and inform PAPs on the progress of the grievance. As with the previous modes, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the EMT, but additionally, **posted entries in the EMT can also be seen by the PAP**. They only need to submit their ticket ID to the Grievance Followup page in the website. The website will then show posts to the PAP. They can also create posts of their own as responses or followups to the grievance.
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 +You can always go back to the Grievances page by clicking on the left-pointed arrow/chevron icon at the top left of the screen.
 +{{::appback.jpg?nolink&300|}}
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 === Attachments === === Attachments ===
app_superadmin_using_the_journal_imt_emt.1623470153.txt.gz ยท Last modified: 2021/06/12 10:00 (external edit)


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