Differences

This shows you the differences between two versions of the page.

--- helpdesk_creating_updating_a_grievance [2021/06/04 03:27]
grm
+++ helpdesk_creating_updating_a_grievance [2021/06/12 10:00] (current)
@@ Line 34: / Line 34: @@
 ==== Involved Officers ====
 {{:grievanceadd_dinv1.png?nolink|}}
-In this section, you need to assign officers to handle the grievance, and if necessary, who to escalate it to. As the Helpdesk Officer, you cannot reassign yourself from the grievance.
+This section displays officers assigned to handle the grievance and who they are escalated to. As the Helpdesk Officer, you cannot reassign yourself from the grievance.
 {{ ::grievanceadd_dinv3.png?nolink|}}When editing/updating a grievance, you will see the date and time the officer was assigned to the grievance.
-You can also reassign officers as you see fit. When you do so, the displayed "date/time assigned" will also update to reflect when that officer was reassigned to the grievance.
 > A Level 1 GRM receives, logs in, and resolves at most immediate time and level possible, the grievance or complaint filed by the PAP. This will either be at the local level (through Local Help Desks or community-driven platforms such as Tumpukans), or at the “central” (i.e., DOTr) level. Complaints received at Level 1 may be through in-person means (e.g., a local grievance redress office), or through other online channels (mediated through website, social media, SMS technology).
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-=== Level 2 Officer ===
-Choose a user to assign as the Level 2 Officer. Only users with roles that have "Level 2 Officer" access are listed here.
-As of 2021-03-10, these roles are namely:
-  * [[superadmin_roles#level_2_officer|Level 2 Officer]]
-  * [[superadmin_roles#project_admin|Project Admin]]
-  * [[superadmin_roles#helpdesk_and_level_2_officer|Helpdesk and Level 2 Officer]]
-> A Level 2 GRM receives and resolves complaints not resolved at Level 1 and will require dedicated environmental or resettlement-action response by existing Project governance structures (e.g., Local Housing Board, Regional Environmental Management Bureau, etc.)
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-=== Level 3 Officer ===
-Choose a user to assign as the Level 3 Officer. Only users with roles that have "Level 3 Officer" access are listed here.
-As of 2021-03-10, these roles are namely:
-  * [[superadmin_roles#level_3_officer|Level 3 Officer]]
-  * [[superadmin_roles#project_admin|Project Admin]]
-> A Level 3 GRM receives and resolves complaints not resolved at Level 2.
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