Differences

This shows you the differences between two versions of the page.

--- helpdesk_grievances [2021/06/04 01:54]
grm created
+++ helpdesk_grievances [2021/06/12 10:00] (current)
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+[[start|Back to Table of Contents]]
 ====== Grievances ======
 {{:navgrievances.png?nolink|}}
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 As a Helpdesk Officer, only grievances assigned to you will be listed here. These will also only be grievances assigned to your project.
-You can also create and edit grievances, but they will be locked to your project only.
+You can also create and edit grievances, but they will be locked to your project only, Creating a grievance automatically and irrevocably assigns you as its Helpdesk Officer.
 \\
 \\
-{{::grievances.jpg|}}
+{{::grievances_hd.jpg}}
 Grievances filed by PAPs (Project-Affected Persons) and created by GRM officers are listed in this page. This allows you to do specific functions for managing grievances:
@@ Line 27: / Line 28: @@
     * Control # - The control number assigned to the grievance
     * Ticket ID - The grievance's ticket ID
-    * PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance (i.e., you)
+    * PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
     * Type - The type of grievance
     * Status - The grievance entry's current status
-    * Helpdesk Officer - The user with the role of "Helpdesk Officer" assigned to the grievance entry
+    * Helpdesk Officer - The user with the role of "Helpdesk Officer" assigned to the grievance entry (i.e., you)
     * Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
   - [[navigating_the_portal#sorting|Sort]] the grievance list by: