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introduction [2021/03/10 06:56]
grm
introduction [2021/06/07 06:24] (current)
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 +[[start|Back to Table of Contents]]
 ====== Introduction ====== ====== Introduction ======
  
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   * A publicly accessed interface for the DOTr and the affected communities to showcase community-driven solutions and interventions around enhancing social safeguards for project-affected persons   * A publicly accessed interface for the DOTr and the affected communities to showcase community-driven solutions and interventions around enhancing social safeguards for project-affected persons
   * A publicly accessed “Project FAQs” and “Grievance Redress FAQs”   * A publicly accessed “Project FAQs” and “Grievance Redress FAQs”
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 ==== Objectives of the Grievance Redress Mechanism ==== ==== Objectives of the Grievance Redress Mechanism ====
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   * Receive and facilitate the resolution of PAPs’ concerns and grievances about: 1) physical and economic displacement; 2) environment-related impacts; and 3) other project impacts or concerns (e.g., project staff deportment) which cannot be settled through collective platforms such as stakeholder consultations, due to the complexity of the concern/grievance and/or due to the absence of such platform at the time that the cause for grievance came about, with particular attention to impacts on vulnerable groups.   * Receive and facilitate the resolution of PAPs’ concerns and grievances about: 1) physical and economic displacement; 2) environment-related impacts; and 3) other project impacts or concerns (e.g., project staff deportment) which cannot be settled through collective platforms such as stakeholder consultations, due to the complexity of the concern/grievance and/or due to the absence of such platform at the time that the cause for grievance came about, with particular attention to impacts on vulnerable groups.
   * Address PAPs’ concerns and complaints promptly, using an understandable and transparent process that is gender responsive, culturally appropriate, and readily accessible to the country’s judicial or administrative remedies.   * Address PAPs’ concerns and complaints promptly, using an understandable and transparent process that is gender responsive, culturally appropriate, and readily accessible to the country’s judicial or administrative remedies.