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Introduction

The North-South Commuter Railway- Clark Phase 2 Extension Project created a Grievance Redress Mechanism (GRM) Team that is responsible for ensuring accurate and timely addressed grievances and inquiries from the Project Affected Persons (PAPs).

As we wanted to harmonize all the grievances information from the Project Affected Persons, the creation of the Grievance Database System is a need to help the grievance officer/PMO to analyze and monitor the timely receipt and resolution of grievances. Through this database, we can easily identify the level of grievances from different locations and, most importantly, our PAPs' top concerns/issues related to our Project.