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Creating a Grievance
To create a grievance, you only need to complete the Grievance Details tab.
Grievance Type and Category
The Grievance Type, Category and Subcategories section lets the officer/admin choose the appropriate subcategory/ies, then automatically define the category and type. These selections are mandatory.
Clicking on the “Set Category/Subcategory” button opens the Subcategories panel.
You can choose one or more subcategories under the same category, but not across multiple categories. All options listed here as categories are defined in the Settings: Grievance Categories, Settings: Grievance Types and Settings: Grievance Subcategories pages. Click “Done” to proceed.
The chosen subcategory dictates the parent category and type, which are automatically set once you close the panel.
For the complete list of categories and their meaning, please see the complete list of types, categories and subcategories here.
PAP Details
Name
Type the name of the Project-Affected Person (PAP) in this field.
Date of Birth
Type the birth date of the PAP in this field. You can choose to manually type in the date using the YYYY-MM-DD format, or choose the date from the calendar that pops up when you click on the field.
Gender
Choose the gender of the PAP in this field. The options available are:
- Prefer not to say
- Male
- Female
- Others
DAP / IAP
Choose if the PAP is a directly affected person (DAP) or indirectly affected person (DAP) in this field. This field is mandatory.
Vulnerabilities
Choose if the PAP has any vulnerabilities in this field. You can only choose one. The options available are:
- Persons with Disabilities
- Indigenous People
- Pregnant Women
- Senior Citizen
- Minor
Address
Type the PAP's full address in this field.
Type the PAP's e-mail address in this field.
Mobile No.
Type the PAP's mobile number in this field. There is no restriction in the number format, i.e. it can be 09123456789 or +639123456789.
Other Contact Details
If the PAP has any other contact details (e.g. landline number, etc.), you can type it here.
PAP Details
Name
Type the name of the Project-Affected Person (PAP) in this field.
Date of Birth
Type the birth date of the PAP in this field. You can choose to manually type in the date using the YYYY-MM-DD format, or choose the date from the calendar that pops up when you click on the field.
Gender
Choose the gender of the PAP in this field. The options available are:
- Prefer not to say
- Male
- Female
- Others
DAP / IAP
Choose if the PAP is a directly affected person (DAP) or indirectly affected person (DAP) in this field. This field is mandatory.
Vulnerabilities
Choose if the PAP has any vulnerabilities in this field. You can only choose one. The options available are:
- Persons with Disabilities
- Indigenous People
- Pregnant Women
- Senior Citizen
- Minor
Address
Type the PAP's full address in this field.
Type the PAP's e-mail address in this field.
Mobile No.
Type the PAP's mobile number in this field. There is no restriction in the number format, i.e. it can be 09123456789 or +639123456789.
Other Contact Details
If the PAP has any other contact details (e.g. landline number, etc.), you can type it here.
Project Details and Status
Project
Displays the point project in this field. This field cannot be changed and is always set to the Project defined in your user account.
Segment
If “N2SC” is selected in the Project field, this additional field will appear. You need to select the project segment of N2SC that is involved in this project.
Contract Package
Set the contract package in this field. You can narrow down the list of options by using the gray search field between the dropdown field and the options list. Options listed here as contract packages are defined in the Settings: Contract Packages page.
Channel
Set the grievance channel in this field. You can narrow down the list of options by using the gray search field between the dropdown field and the options list. Options listed here as channels are defined in the Settings: Grievance Channels page.
Status
Set the grievance status in this field, choosing between “Pending” and “Closed”. This field is mandatory.