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+ | [[start|Back to Table of Contents]] | ||
====== Settings ====== | ====== Settings ====== | ||
{{: | {{: | ||
- | Most of the Grievance selections are derived from the settings page. They are divided into several sections. | + | Most of the Grievance selections are derived from the settings page. Only the superadmin may manage this page and the settings within. |
\\ | \\ | ||
\\ | \\ | ||
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When filing/ | When filing/ | ||
- | When adding or editing a grievance category, a " | + | When adding or editing a grievance category, a " |
^ Category ^ Type ^ | ^ Category ^ Type ^ | ||
| Complaints | Staff Related | | | Complaints | Staff Related | | ||
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\\ | \\ | ||
\\ | \\ | ||
+ | |||
+ | === Grievance Subcategories === | ||
+ | When filing/ | ||
+ | |||
+ | When adding or editing a grievance category, a " | ||
+ | ^ Subcategory ^ Parent Category ^ | ||
+ | | Accidents | Health and Safety | | ||
+ | | Valuation | Land Acquisition | | ||
+ | | Air pollution | Environmental Management | | ||
+ | | Noise | Civil Works | | ||
+ | | Fire | Health and Safety | | ||
+ | | Entitlements | Land Acquisition | | ||
+ | | Documentation | Land Acquisition | | ||
+ | | Waste water | Environmental Management | | ||
+ | | Non-housing entitlements | ISF Relocation | | ||
+ | | ISF Livelihood | Livelihood | | ||
+ | | Survey Discrepancy | Land Acquisition | | ||
+ | | Non-inclusion to relocation | ISF Relocation | | ||
+ | | Businesses | Livelihood | | ||
+ | | Relocation and Resettlement | ISF Relocation | | ||
+ | | Vibration | Civil Works | | ||
+ | | Tree Cutting and Earth-Balling | Environmental Management | | ||
+ | | Demolition Concerns Within Project Row | Civil Works | | ||
+ | | Payment | Land Acquisition | | ||
+ | | Historical Structures | Environmental Management | | ||
+ | | Water utilities | Utilities | | ||
+ | | Demolition Concerns Outside Project Row | Civil Works | | ||
+ | | Blocked Waterways | Environmental Management | | ||
+ | | Telecommunication | Utilities | | ||
+ | | Corruption | Complaints | | ||
+ | | Access | Civil Works | | ||
+ | | Land Polution | Environmental Management | | ||
+ | | Power utilities | Utilities | | ||
+ | | Staff' | ||
+ | | Flooding | Environmental Management | | ||
+ | | Public Health | Health and Safety | | ||
+ | | Obstructions | Civil Works | | ||
+ | | Water pollution | Environmental Management | | ||
+ | | Issue of ownership | Land Acquisition | | ||
+ | | Drainage | Civil Works | | ||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | === GBV Categories === | ||
+ | (These are no longer in use.) | ||
+ | * Sexual Abuse | ||
+ | * Physical Abuse | ||
+ | * Verbal Abuse | ||
+ | * Economic Abuse | ||
+ | * Psychological Abuse | ||
+ | * Discrimination | ||
+ | * Others | ||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | === Grievance Channels === | ||
+ | When filing/ | ||
+ | * Web | ||
+ | * Telephone | ||
+ | * SMS | ||
+ | |||
+ | * Letter | ||
+ | * Personal | ||
+ | * Social Media | ||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | |||
+ | === Projects === | ||
+ | Projects are added and managed here, for assigning to both users and grievances. When creating users and grievances, the list of Projects available are derived here. | ||
+ | * N2SC | ||
+ | * N1 | ||
+ | * L1CE | ||
+ | * MMSP | ||
+ | * MRT4 | ||
+ | * L2EE | ||
+ | * L2WE | ||
+ | * L1ES | ||
+ | * L2ES | ||
+ | * L1L2 | ||
+ | * L3RM | ||
+ | * CS | ||
+ | * SCR | ||
+ | * SLH | ||
+ | * MRP1 | ||
+ | * MRT7 | ||
+ | |||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | |||
+ | === Contract Packages === | ||
+ | When filing/ | ||
+ | |||
+ | When adding or editing a contract package, a " | ||
+ | ^ Contract Package ^ Project ^ | ||
+ | | CPN01 | N2SC | | ||
+ | | CPN02 | N2SC | | ||
+ | | CPN03 | N2SC | | ||
+ | | CPN04 | N2SC | | ||
+ | | CPN05 | N2SC | | ||
+ | | CPS01 | N2SC | | ||
+ | | CPS02 | N2SC | | ||
+ | | CPS03a | N2SC | | ||
+ | | CPS03b | N2SC | | ||
+ | | CPS04 | N2SC | | ||
+ | | CPS05 | N2SC | | ||
+ | | CPS06 | N2SC | | ||
+ | | CPS07 | N2SC | | ||
+ | | NCC | N2SC | | ||
+ | | GC | N2SC | | ||
+ | | CPNS01 | N2SC | | ||
+ | | CPNS02 | N2SC | | ||
+ | | CPNS03 | N2SC | | ||
+ | | GC | CS | | ||
+ | | DB | CS | | ||
+ | | GC | MMSP | | ||
+ | | CP101 | MMSP | | ||
+ | | CP102 | MMSP | | ||
+ | | CP103 | MMSP | | ||
+ | | CP104 | MMSP | | ||
+ | | CP105 | MMSP | | ||
+ | | CP106 | MMSP | | ||
+ | | CP107 | MMSP | | ||
+ | | CP108 | MMSP | | ||
+ | | CP109 | MMSP | | ||
+ | | RMA | L3RM | | ||
+ | | SupCon | L3RM | | ||
+ | | GC | L2WE | | ||
+ | | DB | L2WE | | ||
+ | | GC | L1L2 | | ||
+ | | EMS | L2EE | | ||
+ | | Stations | L2EE | | ||
+ | | Viaduct | L2EE | | ||
+ | | SVGC | L2EE | | ||
+ | | 120RVs | L1CE | | ||
+ | | Depots | L1CE | | ||
+ | | IC | L1CE | | ||
+ | | PPP | L1CE | | ||
+ | | TKEY | SCR | | ||
+ | | PMC | SLH | | ||
+ | | DB1 | SLH | | ||
+ | | DB2 | SLH | | ||
+ | | DB3 | SLH | | ||
+ | | DB4 | SLH | | ||
+ | | DB5a | SLH | | ||
+ | | DB5b | SLH | | ||
+ | | PMC | MRP1 | | ||
+ | | DB | MRP1 | | ||
+ | | DEDC | MRT4 | | ||
+ | | PPP | MRT7 | | ||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | |||
+ | === LGUs === | ||
+ | When filing/ | ||
+ | |||
+ | When adding or editing a LGU, an abbreviation must also be set, usually a three-letter acronym (e.g. Manila would be " | ||
+ | ^ LGU ^ Abbreviation ^ | ||
+ | | Manila, NCR | MNL | | ||
+ | | Angeles, Pampanga | ANG | | ||
+ | | Central | CEN | | ||
+ | | Capas, Tarlac | CAP | | ||
+ | | Bamban, Tarlac | BAM | | ||
+ | | Mabalacat, Pampanga | MAB | | ||
+ | | San Fernando, Pampanga | CSF | | ||
+ | | Sto. Tomas, Pampanga | STO | | ||
+ | | Minalin, Pampanga | MIN | | ||
+ | | Apalit, Pampanga | APL | | ||
+ | | Calumpit, Bulacan | CLP | | ||
+ | | Malolos, Bulacan | MAL | | ||
+ | | Makati, NCR | MKT | | ||
+ | | Taguig, NCR | TAG | | ||
+ | | Paranaque, NCR | PRN | | ||
+ | | Pasay, NCR | PSY | | ||
+ | | Muntinlupa, NCR | MTN | | ||
+ | | San Pedro, Laguna | SPD | | ||
+ | | Binan, Laguna | BIN | | ||
+ | | Sta. Rosa, Laguna | STR | | ||
+ | | Cabuyao, Laguna | CBY | | ||
+ | | Calamba, Laguna | CMB | | ||
+ | | Not Within Project Scope | NPS | | ||
+ | |||
+ | |||
+ | \\ | ||
+ | \\ | ||
+ | |||
+ | === Offices === | ||
+ | When filing/ | ||
+ | |||
+ | Like in the case of LGUs, adding or editing an Office requires an abbreviation to be set alongside the name, usually a three-letter acronym (e.g. Central GRM would be " | ||
+ | | Central GRM | CEN | | ||
+ | | Angeles, Pampanga | ANG | | ||
+ | | Apalit, Pampanga | APL | | ||
+ | | Mabalacat, Pampanga | MAB | | ||
+ | | Calumpit, Bulacan | CLP | | ||
+ | | Malolos, Bulacan | MAL | | ||
+ | | San Fernando, Pampanga | CSF | | ||
+ |