Settings

Most of the Grievance selections are derived from the settings page. They are divided into several sections.

You can add new settings by navigating into the desired Settings category page and clicking on the “Add” button.

This will open a new page where you can add the “Name” of the setting, and an optional “Description” for the setting. Click on Save to add the setting.

You can edit any setting by clicking on the “Edit” button at the far right of each entry, an operation that is similar to Add a Setting, but the page may have more or different fields, dependent on the setting.

A Grievance Type is automatically defined depending on where the chosen subcategory falls under.

• GBV
• Cross Cutting
• Not Within Project Scope
• Technical Issues
• Staff Related
• General Queries
• Environment Related
• Resettlement Action Plan

(These are no longer in use.)

• Inquiry on Resettlement and Relocation
• Technical Concerns
• Inquiry for Process
• Tree and Crops
• Inquiry on Requirements for Compensation on Land Acquisition
• Inquiry on Helpdesk Operation
• Request for Technical or Non Technical Outputs
• Inquiry on Requirements
• Meeting Requests
• Livelihood Queries

When filing/updating a grievance, officers/admins can choose one or more items from the list of Grievance Subcategories, but ultimately a Category and Type will also be assigned to the grievance depending on what category the subcategory falls under. The available Categories and their corresponding Types can be edited here.

When adding or editing a grievance category, a “Typeid” must also be set. This list is populated from the Grievance Types settings.