Settings

Most of the Grievance selections are derived from the settings page. They are divided into several sections.

You can add new settings by navigating into the desired Settings category page and clicking on the “Add” button.

This will open a new page where you can add the “Name” of the setting, and an optional “Description” for the setting. Click on Save to add the setting.

You can edit any setting by clicking on the “Edit” button at the far right of each entry, an operation that is similar to Add a Setting, but the page may have more or different fields, dependent on the setting.

A Grievance Type is automatically defined depending on where the chosen subcategory falls under.

• GBV
• Cross Cutting
• Not Within Project Scope
• Technical Issues
• Staff Related
• General Queries
• Environment Related
• Resettlement Action Plan

(These are no longer in use.)

• Inquiry on Resettlement and Relocation
• Technical Concerns
• Inquiry for Process
• Tree and Crops
• Inquiry on Requirements for Compensation on Land Acquisition
• Inquiry on Helpdesk Operation
• Request for Technical or Non Technical Outputs
• Inquiry on Requirements
• Meeting Requests
• Livelihood Queries

When filing/updating a grievance, officers/admins can choose one or more items from the list of Grievance Subcategories, but ultimately a Category and Type will also be assigned to the grievance depending on what category the subcategory falls under. The available Categories and their corresponding Types can be edited here.

When adding or editing a grievance category, a “Typeid” or Type must also be set. This list is populated from the Grievance Types settings.

When filing/updating a grievance, officers/admins can choose one or more items from this list. The parent Category and Type will automatically be set based on the selection.

When adding or editing a grievance category, a “Category” must also be set. This list is populated from the Grievance Categories settings.

(These are no longer in use.)

• Sexual Abuse
• Physical Abuse
• Verbal Abuse
• Economic Abuse
• Psychological Abuse
• Discrimination
• Others

When filing/updating a grievance, officers/admins can choose from these grievance channels.

• Web
• Telephone
• SMS
• E-mail
• Letter
• Personal
• Social Media

Projects are added and managed here, for assigning to both users and grievances. When creating users and grievances, the list of Projects available are derived here.

• N2SC
• N1
• L1CE
• MMSP
• MRT4
• L2EE
• L2WE
• L1ES
• L2ES
• L1L2
• L3RM
• CS
• SCR
• SLH
• MRP1
• MRT7