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| - | ====== | + | ====== |
| + | Welcome to the GRM Portal Manual pages! | ||
| - | The North-South Commuter Railway- Clark Phase 2 Extension Project created a Grievance Redress Mechanism (GRM) Team that is responsible | + | This serves as your go-to guide for everything you need to know about the GRM Portal system. These pages can be continuously maintained by anyone in the GRM system, |
| - | As we wanted to harmonize all the grievances information from the Project Affected Persons, the creation | + | Use the search button at the top bar, or browse through |
| + | |||
| + | ===== Table of Contents ===== | ||
| + | * [[Introduction]] | ||
| + | |||
| + | \\ | ||
| + | ==== Using the GRM Portal Website ==== | ||
| + | * [[Getting Started]] | ||
| + | * [[Navigating the Portal]] | ||
| + | * [[Dashboard Reports]] | ||
| + | * Logging in as a Helpdesk Officer | ||
| + | * [[helpdesk_grievances|Grievances]] | ||
| + | * [[helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[helpdesk_notify_pap|Notify PAP]] | ||
| + | * Logging in as a ' | ||
| + | * [[hdl2_grievances|Grievances]] | ||
| + | * [[hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[hdl2_using_the_journal_imt_emt|Using | ||
| + | * [[hdl2_notify_pap|Notify PAP]] | ||
| + | * Logging in as a Level 2 Officer | ||
| + | * [[level2_grievances|Grievances]] | ||
| + | * [[level2_creating_updating_a_grievance|Creating | ||
| + | * [[level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, | ||
| + | * [[level2_notify_pap|Notify PAP]] | ||
| + | * Logging in as a Level 3 Officer | ||
| + | * [[level3_grievances|Grievances]] | ||
| + | * [[level3_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[level3_using_the_journal_imt_emt|Using | ||
| + | * [[level3_notify_pap|Notify PAP]] | ||
| + | * Logging in as a GAD | ||
| + | * Logging in as a Project Admin | ||
| + | * [[projectadmin_grievances|Grievances]] | ||
| + | * [[projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[projectadmin_notify_pap|Notify PAP]] | ||
| + | * Logging in as a Superadmin | ||
| + | * [[superadmin_users_and_roles|Users and Roles]] | ||
| + | * [[superadmin_users|Users]] | ||
| + | * [[superadmin_roles|Roles]] | ||
| + | * [[superadmin_grievances|Grievances]] | ||
| + | * [[superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[superadmin_using_the_journal_imt_emt|Using | ||
| + | * [[superadmin_notify_pap|Notify PAP]] | ||
| + | * [[Settings]] | ||
| + | \\ | ||
| + | ==== Using the GRM Portal App ==== | ||
| + | * [[App - Getting Started]] | ||
| + | * Logging in to the app as a Helpdesk Officer | ||
| + | * [[app_helpdesk_grievances|Grievances]] | ||
| + | * [[app_helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_helpdesk_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a 'Helpdesk and Level 2 Officer' | ||
| + | * [[app_hdl2_grievances|Grievances]] | ||
| + | * [[app_hdl2_creating_updating_a_grievance|Creating | ||
| + | * [[app_hdl2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_hdl2_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Level 2 Officer | ||
| + | * [[app_level2_grievances|Grievances]] | ||
| + | * [[app_level2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_level2_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Level 3 Officer | ||
| + | * [[app_level3_grievances|Grievances]] | ||
| + | * [[app_level3_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_level3_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_level3_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a GAD | ||
| + | * Logging in to the app as a Project | ||
| + | * [[app_projectadmin_grievances|Grievances]] | ||
| + | * [[app_projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_projectadmin_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Superadmin | ||
| + | * [[app_superadmin_grievances|Grievances]] | ||
| + | * [[app_superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_superadmin_notify_pap|Notify PAP]] | ||
| + | \\ | ||
| + | ==== Miscellaneous ==== | ||
| + | * [[Complete List of Types, Categories and Subcategories]] (Unified Grievance Typology Version 2) | ||
| + | * [[How to Get the Latitude Longitude of a Location? | ||
| + | * [[Glossary of Terms and Abbreviations]] | ||
| + | * [[GRM Module Videos]] | ||