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| - | ====== Manual ====== | + | ====== Manual |
| + | Welcome to the GRM Portal Manual pages! | ||
| + | |||
| + | This serves as your go-to guide for everything you need to know about the GRM Portal system. These pages can be continuously maintained by anyone in the GRM system, and all changes are logged in the system for reference. | ||
| + | |||
| + | Use the search button at the top bar, or browse through the table of contents below. | ||
| + | |||
| + | ===== Table of Contents | ||
| * [[Introduction]] | * [[Introduction]] | ||
| - | | + | |
| - | * [[Dashboard / Reports]] | + | \\ |
| - | * [[Logging in as a Helpdesk Officer]] | + | ==== Using the GRM Portal Website ==== |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | * [[Navigating the Portal]] |
| - | * [[Roles]] | + | * [[Dashboard Reports]] |
| - | * [[Grievances]] | + | * Logging in as a Helpdesk Officer |
| - | * [[Creating / Updating a Grievance]] | + | * [[helpdesk_grievances|Grievances]] |
| - | * [[Using the Journal]] | + | * [[helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Using the Internal Message Thread]] | + | * [[helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the External Message Thread]] | + | * [[helpdesk_notify_pap|Notify PAP]] |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a Level 2 Officer]] | + | |
| - | * [[Users and Roles]] | + | * [[hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Users]] | + | * [[hdl2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Roles]] | + | * [[hdl2_notify_pap|Notify PAP]] |
| - | * [[Grievances]] | + | * Logging in as a Level 2 Officer |
| - | * [[Creating / Updating a Grievance]] | + | * [[level2_grievances|Grievances]] |
| - | * [[Using the Journal]] | + | * [[level2_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Using the Internal Message Thread]] | + | * [[level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the External Message Thread]] | + | * [[level2_notify_pap|Notify PAP]] |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a Level 3 Officer]] | + | |
| - | * [[Users and Roles]] | + | * [[level3_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Users]] | + | * [[level3_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Roles]] | + | * [[level3_notify_pap|Notify PAP]] |
| - | * [[Grievances]] | + | * Logging in as a GAD |
| - | * [[Creating / Updating a Grievance]] | + | * Logging in as a Project Admin |
| - | * [[Using the Journal]] | + | * [[projectadmin_grievances|Grievances]] |
| - | * [[Using the Internal Message Thread]] | + | * [[projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Using the External Message Thread]] | + | * [[projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Notify PAP]] | + | * [[projectadmin_notify_pap|Notify PAP]] |
| - | * [[Logging in as a GAD]] | + | * Logging in as a Superadmin |
| - | * [[Users and Roles]] | + | * [[superadmin_users_and_roles|Users and Roles]] |
| - | * [[Users]] | + | * [[superadmin_users|Users]] |
| - | * [[Roles]] | + | * [[superadmin_roles|Roles]] |
| - | * [[Grievances]] | + | * [[superadmin_grievances|Grievances]] |
| - | * [[Creating / Updating a Grievance]] | + | * [[superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Using the Journal]] | + | * [[superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the Internal Message Thread]] | + | * [[superadmin_notify_pap|Notify PAP]] |
| - | * [[Using the External Message Thread]] | + | * [[Settings]] |
| - | * [[Notify PAP]] | + | \\ |
| - | * [[Logging in as a Project Admin]] | + | ==== Using the GRM Portal App ==== |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | * Logging in to the app as a Helpdesk Officer |
| - | * [[Roles]] | + | * [[app_helpdesk_grievances|Grievances]] |
| - | * [[Grievances]] | + | * [[app_helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Creating / Updating a Grievance]] | + | * [[app_helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the Journal]] | + | * [[app_helpdesk_notify_pap|Notify PAP]] |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | * [[app_hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Logging in as a Superadmin]] | + | * [[app_hdl2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Users and Roles]] | + | * [[app_hdl2_notify_pap|Notify PAP]] |
| - | * [[Users]] | + | * Logging in to the app as a Level 2 Officer |
| - | * [[Roles]] | + | * [[app_level2_grievances|Grievances]] |
| - | * [[Grievances]] | + | * [[app_level2_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Creating / Updating a Grievance]] | + | * [[app_level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the Journal]] | + | * [[app_level2_notify_pap|Notify PAP]] |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | * [[app_level3_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Settings]] | + | * [[app_level3_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| + | * [[app_level3_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a GAD | ||
| + | * Logging in to the app as a Project Admin | ||
| + | * [[app_projectadmin_grievances|Grievances]] | ||
| + | * [[app_projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_projectadmin_notify_pap|Notify PAP]] | ||
| + | | ||
| + | | ||
| + | * [[app_superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_superadmin_using_the_journal_imt_emt|Using the Journal, Internal | ||
| + | * [[app_superadmin_notify_pap|Notify PAP]] | ||
| + | \\ | ||
| + | ==== Miscellaneous ==== | ||
| + | | ||
| + | * [[How to Get the Latitude Longitude of a Location?]] | ||
| * [[Glossary of Terms and Abbreviations]] | * [[Glossary of Terms and Abbreviations]] | ||
| + | * [[GRM Module Videos]] | ||