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| ===== Table of Contents ===== | ===== Table of Contents ===== | ||
| * [[Introduction]] | * [[Introduction]] | ||
| - | | + | |
| - | * [[Navigating the Portal]] | + | \\ |
| - | * [[Dashboard | + | ==== Using the GRM Portal Website ==== |
| - | * Logging in as a Helpdesk Officer | + | |
| - | * [[Grievances]] | + | * [[Navigating the Portal]] |
| - | * [[Creating / Updating a Grievance]] | + | * [[Dashboard Reports]] |
| - | * [[Using the Journal]] | + | * Logging in as a Helpdesk Officer |
| - | * [[Using the Internal Message Thread]] | + | * [[helpdesk_grievances|Grievances]] |
| - | * [[Using the External Message Thread]] | + | * [[helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Notify PAP]] | + | * [[helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * Logging in as a Level 2 Officer | + | * [[helpdesk_notify_pap|Notify PAP]] |
| - | * [[Grievances]] | + | * Logging in as a ' |
| - | * [[Updating a Grievance]] | + | * [[hdl2_grievances|Grievances]] |
| - | * [[Using the Journal]] | + | * [[hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Using the Internal Message Thread]] | + | * [[hdl2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the External Message Thread]] | + | * [[hdl2_notify_pap|Notify PAP]] |
| - | * Logging in as a Level 3 Officer | + | * Logging in as a Level 2 Officer |
| - | * [[Grievances]] | + | * [[level2_grievances|Grievances]] |
| - | * [[Updating a Grievance]] | + | * [[level2_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Using the Journal]] | + | * [[level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[Using the Internal Message Thread]] | + | * [[level2_notify_pap|Notify PAP]] |
| - | * [[Using the External Message Thread]] | + | * Logging in as a Level 3 Officer |
| - | * Logging in as a GAD | + | * [[level3_grievances|Grievances]] |
| - | * Logging in as a Project Admin | + | * [[level3_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Grievances]] | + | * [[level3_using_the_journal_imt_emt|Using the Journal, |
| - | * [[Creating / Updating a Grievance]] | + | * [[level3_notify_pap|Notify PAP]] |
| - | * [[Using the Journal]] | + | * Logging in as a GAD |
| - | * [[Using the Internal Message Thread]] | + | * Logging in as a Project Admin |
| - | * [[Using the External Message Thread]] | + | * [[projectadmin_grievances|Grievances]] |
| - | * [[Notify PAP]] | + | * [[projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * Logging in as a Superadmin | + | * [[projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| - | * [[superadmin_users_and_roles|Users and Roles]] | + | * [[projectadmin_notify_pap|Notify PAP]] |
| - | * [[superadmin_users|Users]] | + | |
| - | * [[superadmin_roles|Roles]] | + | * [[superadmin_users_and_roles|Users and Roles]] |
| - | * [[superadmin_grievances|Grievances]] | + | * [[superadmin_users|Users]] |
| - | * [[superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | + | * [[superadmin_roles|Roles]] |
| - | * [[superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | + | * [[superadmin_grievances|Grievances]] |
| - | * [[superadmin_notify_pap|Notify PAP]] | + | * [[superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] |
| - | * [[Settings]] | + | * [[superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] |
| + | * [[superadmin_notify_pap|Notify PAP]] | ||
| + | * [[Settings]] | ||
| + | \\ | ||
| + | ==== Using the GRM Portal App ==== | ||
| + | * [[App - Getting Started]] | ||
| + | * Logging in to the app as a Helpdesk Officer | ||
| + | * [[app_helpdesk_grievances|Grievances]] | ||
| + | * [[app_helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_helpdesk_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a ' | ||
| + | * [[app_hdl2_grievances|Grievances]] | ||
| + | * [[app_hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_hdl2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_hdl2_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Level 2 Officer | ||
| + | * [[app_level2_grievances|Grievances]] | ||
| + | * [[app_level2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_level2_using_the_journal_imt_emt|Using the Journal, | ||
| + | * [[app_level2_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Level 3 Officer | ||
| + | * [[app_level3_grievances|Grievances]] | ||
| + | * [[app_level3_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_level3_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_level3_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a GAD | ||
| + | | ||
| + | | ||
| + | * [[app_projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_projectadmin_notify_pap|Notify PAP]] | ||
| + | | ||
| + | | ||
| + | * [[app_superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_superadmin_notify_pap|Notify PAP]] | ||
| + | \\ | ||
| + | ==== Miscellaneous ==== | ||
| + | * [[Complete List of Types, Categories and Subcategories]] (Unified Grievance Typology Version 2) | ||
| + | * [[How to Get the Latitude Longitude of a Location?]] | ||
| * [[Glossary of Terms and Abbreviations]] | * [[Glossary of Terms and Abbreviations]] | ||
| + | * [[GRM Module Videos]] | ||