Roles

Roles are bound to each user account. They determine what features and/or pages they are allowed to perform functions on, such as adding, editing, or deleting entries in the system.

As of March 10, 2021, only seven (7) roles are present in the system with defined permissions:

• Superadmin
• Helpdesk Officer
• Level 2 Officer
• Level 3 Officer
• GAD
• Project Admin
• Helpdesk and Level 2 Officer

The Superadmin role has access and permissions to all pages and functions in the GRM Portal. These privileges cannot be altered from this page.

The Helpdesk Officer has privileges to the following:

• Access - Helpdesk Officer
• Grievances Management
  • Grievances - Create, edit, view, delete
  • Messaging - Message thread, PAP message sending

The Level 2 Officer has privileges to the following:

• Access - Level 2
• Grievances Management
  • Grievances - Edit, view
  • Messaging - Message thread

The Level 3 Officer has privileges to the following:

• Access - Level 3
• Grievances Management
  • Grievances - Edit, view
  • Messaging - Message thread

The GAD has privileges to the following:

• Access - GAD

The Project Admin has privileges to the following:

• Access - Project Admin (Sub-admin), Helpdesk Officer, Level 2, Level 3, GAD
• Grievances Management
  • Grievances - Create, edit, view, delete
  • Messaging - Message thread, PAP message sending

The Helpdesk and Level 2 Officer has privileges to the following:

• Access - Helpdesk Officer, Level 2
• Grievances Management
  • Grievances - Create, edit, view, delete
  • Messaging - Message thread, PAP message sending