Differences

This shows you the differences between two versions of the page.

--- superadmin_using_the_journal_imt_emt [2021/03/17 04:10]
grm
+++ superadmin_using_the_journal_imt_emt [2021/06/11 05:12] (current)
@@ Line 1: / Line 1: @@
+[[start|Back to Table of Contents]]
 ====== Using the Journal, Internal Message Thread, and External Message Thread ======
 {{::grievanceedit_sa_journal.png|}}
@@ Line 4: / Line 6: @@
 The GRM portal offers three modes to allow correspondence between officers and PAPs (Project-affected persons): the **Journal, Internal Message Thread, and External Message Thread**.
-The **Journal** allows you or any officer to add additional information or notes regarding the grievance, separate from the grievance description. It is useful for keeping a log of the progress made when seeking a solution to the grievance. Anyone with roles that allow access to the grievance will be able to both post and see Journal entries.
+The **Journal** allows you or any officer to add additional information or notes regarding the grievance, separate from the grievance description. It is useful for keeping a log of the progress made when seeking a solution to the grievance. **Anyone with roles that allow access to the grievance will be able to both post and see Journal entries**.
-The **Internal Message Thread** functions similarly, but is geared more for dialogue between officers. As with the Journal, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the IMT.
+The **Internal Message Thread** functions similarly, but is geared more for dialogue between officers. As with the Journal, **anyone with roles that allow access to the grievance will be able to both post and see correspondences in the IMT**.
-The **External Message Thread**, though similar to the previous modes, serves as a module to communicate with and inform PAPs on the progress of the grievance. As with the previous modes, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the EMT. All posted entries in this mode can be seen by the PAP. They only need to submit their ticket ID to the Grievance Followup page in the website. The website will then show posts to the PAP. They can also create posts of their own as responses or followups to the grievance.
+The **External Message Thread**, though similar to the previous modes, serves as a module to communicate with and inform PAPs on the progress of the grievance. As with the previous modes, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the EMT, but additionally, **posted entries in the EMT can also be seen by the PAP**. They only need to submit their ticket ID to the Grievance Followup page in the website. The website will then show posts to the PAP. They can also create posts of their own as responses or followups to the grievance.
 \\
 \\
@@ Line 92: / Line 94: @@
 **Horizontal Rule** \\
 If you want to make section dividers, click on the Horizontal Rule button. You can also use Ctrl+Enter as a shortcut.
+\\
+\\
+=== Attachments ===
+{{::grievanceedit_attach.png?nolink|}}
+The Attachments widget allows you to attach one or more files of any type onto your message. Once a file is attached and the message is submitted, the files will be downloadable for users and/or co-officers. Click on the "Browse..." button, select your file, click OK and it will start uploading.
+You can add files by clicking on the "Add More" button, which adds a new upload field where you can browse your next file to upload.
+You can also remove any of the uploaded files before you submit the message by clicking on the "Clear" button.
+\\
+\\
+=== Submitting the Message ===
+Once you've composed your message and added any attachments as necessary, click on the "Submit" button at the bottom. Your message will then be posted and will be visible to the relevant audience.