Using the Journal, Internal Message Thread, and External Message Thread

The GRM portal offers three modes to allow correspondence between officers and PAPs (Project-affected persons): the Journal, Internal Message Thread, and External Message Thread.

The Journal allows you or any officer to add additional information or notes regarding the grievance, separate from the grievance description. It is useful for keeping a log of the progress made when seeking a solution to the grievance. Anyone with roles that allow access to the grievance will be able to both post and see Journal entries.

The Internal Message Thread functions similarly, but is geared more for dialogue between officers. As with the Journal, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the IMT.

The External Message Thread, though similar to the previous modes, serves as a module to communicate with and update PAPs on the progress of the grievance. As with the previous modes, anyone with roles that allow access to the grievance will be able to both post and see correspondences in the EMT. All posted entries in this mode can be seen by the PAP. They only need to submit their ticket ID to the Grievance Followup page in the website. The website will then show posts to the PAP. They can also create posts of their own as responses or followups to the grievance.