Grievances

When you click on the sidebar menu item “Grievances”, two submenu items will appear:

• Pending Grievances - Shows only grievance entries that have the “Pending” status.
• All Grievances - Shows all grievance entries.

As a Level 2 Officer, the listed entries will depend on the project your account is set to. Additionally, you can only view grievance entries that are escalated to you as the Level 2 Officer, and tagged under your project. You cannot edit or update the grievance.

Grievances filed by PAPs (Project-Affected Persons) and created by GRM officers are listed in this page. This allows you to do specific functions for managing grievances:

1. View change logs
2. View Grievance
3. Export the list to a Microsoft Excel spreadsheet
4. Browse through the list pages or display a specific amount of entries per page
5. Search grievances
6. Filter the grievance list by:
   • Control # - The control number assigned to the grievance
   • Ticket ID - The grievance's ticket ID
   • PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
   • Type - The type of grievance
   • Status - The grievance entry's current status
   • Helpdesk Officer - The user with the role of “Helpdesk Officer” assigned to the grievance entry
   • Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
7. Sort the grievance list by:
   • Control # - The control number assigned to the grievance
   • Ticket ID - The grievance's ticket ID
   • PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
   • Type - The type of grievance
   • Status - The grievance entry's current status
   • Helpdesk Officer - The user with the role of “Helpdesk Officer” assigned to the grievance entry
   • HAge - The no. of working days that the grievance has/had the status of “Pending” while assigned to the Helpdesk Officer.
   • L2Age - The no. of working days that the grievance has/had the status of “Pending” while assigned to the Level 2 Officer.
   • Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format

8-9. View a grievance

Viewing a Grievance
Using the Journal, Internal Message Thread, and External Message Thread
Notify PAP