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Grievances

When you click on the sidebar menu item “Grievances”, two submenu items will appear:



Grievances filed by PAPs (Project-Affected Persons) and created by GRM officers are listed in this page. This allows you to do specific functions for managing grievances:

  1. View change logs
  2. Add Grievance
  3. Export the list to a Microsoft Excel spreadsheet
  4. Browse through the list pages or display a specific amount of entries per page
  5. Search grievances
  6. Filter the grievance list by:
    • Control # - The control number assigned to the grievance
    • Ticket ID - The grievance's ticket ID
    • PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
    • Type - The type of grievance
    • Status - The grievance entry's current status
    • Helpdesk Officer - The user with the role of “Helpdesk Officer” assigned to the grievance entry
    • Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
  7. Sort the grievance list by:
    • Control # - The control number assigned to the grievance
    • Ticket ID - The grievance's ticket ID
    • PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
    • Type - The type of grievance
    • Status - The grievance entry's current status
    • Helpdesk Officer - The user with the role of “Helpdesk Officer” assigned to the grievance entry
    • HAge - The no. of working days that the grievance has/had the status of “Pending” while assigned to the Helpdesk Officer.
    • L2Age - The no. of working days that the grievance has/had the status of “Pending” while assigned to the Level 2 Officer.
    • Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
  8. View a grievance
  9. Edit a grievance



Creating / Updating a Grievance
Using the Journal, Internal Message Thread, and External Message Thread
Notify PAP