Differences

This shows you the differences between two versions of the page.

--- getting_started [2021/03/07 10:49]
grm
+++ getting_started [2021/06/11 05:12] (current)
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+[[start|Back to Table of Contents]]
 ====== Getting Started ======
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 === Logging In ===
 {{:login.jpg?600|}}
-\\
 Once login credentials have been secured, simple enter the provided **e-mail** and **password** on the relevant fields, then click on **"Sign In"**.
-Entering the correct credentials will take the user to the [[Dashboard / Reports]] page.
-=== Logging In ===
+Entering the correct credentials will take you to the [[Dashboard Reports]] page.
+If the user you're logging in with is "Inactive", you will be blocked from logging in.
+{{::logininactive.png?nolink&300|}}
+\\
+\\
+Likewise, if the user you're logging in with is set to "Blocked" and the end date has not passed yet, you will be blocked from logging in.
+{{:loginblocked.png?nolink&300|}}
+\\
+\\
+=== Password Reset ===
+{{:forgot.png?400}}
+In case you have forgotten the password, you can request for a password reset using the **"Forgot Password"** link.
+This opens a different panel where you may enter the e-mail address you use to log in.
+If the e-mail you entered is correct and exists in the system, a password reset e-mail message will be sent to you. Enclosed in the message is a temporary password, which you may use to log in with.
+It is highly recommended to change the password once you have successfully logged into the GRM Portal.
+Alternatively, you could contact the superadmin and have him/her change the password for you via the [[superadmin users|Users]] page.