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| - | ====== Manual ====== | + | ====== Manual |
| - | * [[Introduction]] | + | Welcome to the GRM Portal Manual pages! |
| - | * [[Getting Started]] | + | |
| - | * [[Dashboard / Reports]] | + | |
| - | * [[Logging in as a Helpdesk Officer]] | + | |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | |
| - | * [[Roles]] | + | |
| - | * [[Grievances]] | + | |
| - | * [[Creating / Updating a Grievance]] | + | |
| - | * [[Using | + | |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a Level 2 Officer]] | + | |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | |
| - | * [[Roles]] | + | |
| - | * [[Grievances]] | + | |
| - | * [[Creating / Updating a Grievance]] | + | |
| - | * [[Using the Journal]] | + | |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a Level 3 Officer]] | + | |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | |
| - | * [[Roles]] | + | |
| - | * [[Grievances]] | + | |
| - | * [[Creating / Updating a Grievance]] | + | |
| - | * [[Using the Journal]] | + | |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a GAD]] | + | |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | |
| - | * [[Roles]] | + | |
| - | * [[Grievances]] | + | |
| - | * [[Creating / Updating a Grievance]] | + | |
| - | * [[Using the Journal]] | + | |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a Project Admin]] | + | |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | |
| - | * [[Roles]] | + | |
| - | * [[Grievances]] | + | |
| - | * [[Creating / Updating a Grievance]] | + | |
| - | * [[Using the Journal]] | + | |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | |
| - | * [[Logging in as a Superadmin]] | + | |
| - | * [[Users and Roles]] | + | |
| - | * [[Users]] | + | |
| - | * [[Roles]] | + | |
| - | * [[Grievances]] | + | |
| - | * [[Creating / Updating a Grievance]] | + | |
| - | * [[Using the Journal]] | + | |
| - | * [[Using the Internal Message Thread]] | + | |
| - | * [[Using the External Message Thread]] | + | |
| - | * [[Notify PAP]] | + | |
| - | * Settings | + | |
| - | * Glossary of Terms and Abbreviations | + | |
| + | This serves as your go-to guide for everything you need to know about the GRM Portal system. These pages can be continuously maintained by anyone in the GRM system, and all changes are logged in the system for reference. | ||
| - | ===== Introduction ===== | + | Use the search button at the top bar, or browse through the table of contents below. |
| - | The North-South Commuter Railway- Clark Phase 2 Extension Project created a Grievance Redress Mechanism (GRM) Team that is responsible for ensuring accurate and timely addressed grievances and inquiries from the Project Affected Persons (PAPs). | + | ===== Table of Contents ===== |
| + | * [[Introduction]] | ||
| - | As we wanted to harmonize all the grievances information from the Project Affected Persons, the creation of the [[Grievance | + | \\ |
| + | ==== Using the GRM Portal Website ==== | ||
| + | * [[Getting Started]] | ||
| + | * [[Navigating | ||
| + | * [[Dashboard Reports]] | ||
| + | * Logging in as a Helpdesk Officer | ||
| + | * [[helpdesk_grievances|Grievances]] | ||
| + | * [[helpdesk_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[helpdesk_notify_pap|Notify PAP]] | ||
| + | * Logging in as a ' | ||
| + | * [[hdl2_grievances|Grievances]] | ||
| + | * [[hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[hdl2_using_the_journal_imt_emt|Using | ||
| + | * [[hdl2_notify_pap|Notify PAP]] | ||
| + | * Logging in as a Level 2 Officer | ||
| + | * [[level2_grievances|Grievances]] | ||
| + | * [[level2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[level2_using_the_journal_imt_emt|Using | ||
| + | * [[level2_notify_pap|Notify PAP]] | ||
| + | * Logging in as a Level 3 Officer | ||
| + | * [[level3_grievances|Grievances]] | ||
| + | * [[level3_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[level3_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[level3_notify_pap|Notify PAP]] | ||
| + | * Logging in as a GAD | ||
| + | * Logging in as a Project Admin | ||
| + | * [[projectadmin_grievances|Grievances]] | ||
| + | * [[projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[projectadmin_notify_pap|Notify PAP]] | ||
| + | * Logging in as a Superadmin | ||
| + | * [[superadmin_users_and_roles|Users and Roles]] | ||
| + | * [[superadmin_users|Users]] | ||
| + | * [[superadmin_roles|Roles]] | ||
| + | * [[superadmin_grievances|Grievances]] | ||
| + | * [[superadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[superadmin_notify_pap|Notify PAP]] | ||
| + | * [[Settings]] | ||
| + | \\ | ||
| + | ==== Using the GRM Portal App ==== | ||
| + | * [[App - Getting Started]] | ||
| + | * Logging in to the app as a Helpdesk Officer | ||
| + | * [[app_helpdesk_grievances|Grievances]] | ||
| + | * [[app_helpdesk_creating_updating_a_grievance|Creating | ||
| + | * [[app_helpdesk_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_helpdesk_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a ' | ||
| + | * [[app_hdl2_grievances|Grievances]] | ||
| + | * [[app_hdl2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_hdl2_using_the_journal_imt_emt|Using | ||
| + | * [[app_hdl2_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Level 2 Officer | ||
| + | * [[app_level2_grievances|Grievances]] | ||
| + | * [[app_level2_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_level2_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_level2_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Level 3 Officer | ||
| + | * [[app_level3_grievances|Grievances]] | ||
| + | * [[app_level3_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_level3_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, | ||
| + | * [[app_level3_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a GAD | ||
| + | * Logging in to the app as a Project Admin | ||
| + | * [[app_projectadmin_grievances|Grievances]] | ||
| + | * [[app_projectadmin_creating_updating_a_grievance|Creating / Updating a Grievance]] | ||
| + | * [[app_projectadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_projectadmin_notify_pap|Notify PAP]] | ||
| + | * Logging in to the app as a Superadmin | ||
| + | * [[app_superadmin_grievances|Grievances]] | ||
| + | * [[app_superadmin_creating_updating_a_grievance|Creating | ||
| + | * [[app_superadmin_using_the_journal_imt_emt|Using the Journal, Internal Message Thread, and External Message Thread]] | ||
| + | * [[app_superadmin_notify_pap|Notify PAP]] | ||
| + | \\ | ||
| + | ==== Miscellaneous ==== | ||
| + | * [[Complete List of Types, Categories and Subcategories]] (Unified Grievance Typology Version 2) | ||
| + | * [[How to Get the Latitude Longitude of a Location? | ||
| + | * [[Glossary of Terms and Abbreviations]] | ||
| + | * [[GRM Module Videos]] | ||