Manual

• Introduction
• Getting Started
• Dashboard / Reports
• Logging in as a Helpdesk Officer
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal
    • Using the Internal Message Thread
    • Using the External Message Thread
    • Notify PAP
• Logging in as a Level 2 Officer
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal
    • Using the Internal Message Thread
    • Using the External Message Thread
    • Notify PAP
• Logging in as a Level 3 Officer
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal
    • Using the Internal Message Thread
    • Using the External Message Thread
    • Notify PAP
• Logging in as a GAD
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal
    • Using the Internal Message Thread
    • Using the External Message Thread
    • Notify PAP
• Logging in as a Project Admin
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal
    • Using the Internal Message Thread
    • Using the External Message Thread
    • Notify PAP
• Logging in as a Superadmin
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal
    • Using the Internal Message Thread
    • Using the External Message Thread
    • Notify PAP
• Settings
• Glossary of Terms and Abbreviations

The North-South Commuter Railway- Clark Phase 2 Extension Project created a Grievance Redress Mechanism (GRM) Team that is responsible for ensuring accurate and timely addressed grievances and inquiries from the Project Affected Persons (PAPs).

As we wanted to harmonize all the grievances information from the Project Affected Persons, the creation of the Grievance Database System is a need to help the grievance officer/PMO to analyze and monitor the timely receipt and resolution of grievances. Through this database, we can easily identify the level of grievances from different locations and, most importantly, our PAPs' top concerns/issues related to our Project.