Grievances

Grievances filed by PAPs (Project-Affected Persons) and created by GRM officers are listed in this page. This allows you to do specific functions for managing grievances:

1. View change logs
2. Add Grievance
3. Export the list to a Microsoft Excel spreadsheet
4. Browse through the list pages or display a specific amount of entries per page
5. Search grievances
6. Filter the grievance list by:
   • Control # - The control number assigned to the grievance
   • Ticket ID - The grievance's ticket ID
   • PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
   • Type - The type of grievance
   • Status - The grievance entry's current status
   • Helpdesk Officer - The user with the role of “Helpdesk Officer” assigned to the grievance entry
   • Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
7. Sort the grievance list by:
   • Control # - The control number assigned to the grievance
   • Ticket ID - The grievance's ticket ID
   • PAP - The PAP (Project-Affected Person) / complainant or the one who is affected by the grievance
   • Type - The type of grievance
   • Status - The grievance entry's current status
   • Helpdesk Officer - The user with the role of “Helpdesk Officer” assigned to the grievance entry
   • HAge - The no. of working days that the grievance has/had the status of “Pending” while assigned to the Helpdesk Officer.
   • L2Age - The no. of working days that the grievance has/had the status of “Pending” while assigned to the Level 2 Officer.
   • Date/Time Added - The date and time when the grievance was created, in YYYY-MM-DD hh:mm:ss format
8. View a grievance
9. Edit a grievance