Manual - GRM Portal

Welcome to the GRM Portal Manual pages!

This serves as your go-to guide for everything you need to know about the GRM Portal system. These pages can be continuously maintained by anyone in the GRM system, and all changes are logged in the system for reference.

Use the search button at the top bar, or browse through the table of contents below.

• Introduction

• Getting Started
• Navigating the Portal
• Dashboard Reports
• Logging in as a Helpdesk Officer
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in as a 'Helpdesk and Level 2 Officer'
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in as a Level 2 Officer
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in as a Level 3 Officer
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in as a GAD
• Logging in as a Project Admin
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in as a Superadmin
  • Users and Roles
    • Users
    • Roles
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
  • Settings

• App - Getting Started
• Logging in to the app as a Helpdesk Officer
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in to the app as a 'Helpdesk and Level 2 Officer'
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in to the app as a Level 2 Officer
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in to the app as a Level 3 Officer
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in to the app as a GAD
• Logging in to the app as a Project Admin
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP
• Logging in to the app as a Superadmin
  • Grievances
    • Creating / Updating a Grievance
    • Using the Journal, Internal Message Thread, and External Message Thread
    • Notify PAP

• Complete List of Types, Categories and Subcategories (Unified Grievance Typology Version 2)
• How to Get the Latitude Longitude of a Location
• Glossary of Terms and Abbreviations
• GRM Module Videos